Deleting your account
Last updated: 5 October 2026
You can delete your Yoomelo Ltd account at any time, from the mobile app or the website. This page explains how, and what happens to your data.
1. How to delete your account
Sign in to Proxivo.App (app or website) and open Settings → Security. At the bottom, tap "Delete account", enter your password and confirm. If your studio is locked, the same option is at the bottom of Settings → Subscription.
2. If you are the studio owner
Deleting the owner account deletes the whole studio. The subscription is cancelled immediately and the studio closes. After 30 days everything is permanently erased — clients, appointments, sales, receipts, products, staff accounts and uploaded files. Within those 30 days you can undo it by signing in again and tapping "Restore studio". Export any reports you need before you delete.
3. If you are a staff member
Only your own login is deleted, immediately. Your name, email and phone are erased. Appointments and sales you handled stay with the studio, because they belong to the studio's records.
4. What we keep
We keep the invoices we issued to the studio for its subscription and SMS top-ups, including the billing details printed on them, for as long as tax law requires (currently up to 6 years). Payment records held by Stripe are kept by Stripe under its own policy.
5. Backups
Backups are rotated automatically, so deleted data disappears from them within 30 days of the permanent deletion.
6. Can't sign in?
If you can't access your account, email info@yoomelo.com from the address you signed up with and we will delete it for you.
Contact us
If you have any questions about this policy, please contact us at info@yoomelo.com.
Company details
- Yoomelo Ltd
- Registered address: Aikaterinis 5, 1022, Nicosia, Cyprus
- Company reg. no.: HE346949
- VAT no.: 10346949B
- Email: info@yoomelo.com
- Phone: +35770007029