Terms of Service
Last updated: 5 October 2026
These Terms of Service govern your access to and use of the Proxivo.App platform operated by Yoomelo Ltd. By creating an account or using the service you agree to these terms.
1. Acceptance of terms
By registering for, accessing, or using Proxivo.App you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use the service. You must be at least 18 years old and authorised to act on behalf of the business you register.
2. The service
Proxivo.App is a software-as-a-service platform that helps beauty studios manage appointments, clients, point of sale, online booking, an online shop, and related tools. We may add, change, or remove features over time to improve the service.
3. Accounts and security
You are responsible for keeping your login credentials confidential and for all activity that happens under your account. You must notify us immediately of any unauthorised use. We are not liable for any loss arising from your failure to protect your account.
4. Subscriptions and payment
Paid plans are billed monthly in advance. Prices are shown exclusive of VAT, which is added where applicable. You authorise us to charge your chosen payment method for recurring fees and any add-ons or usage-based charges you enable. Failed payments may result in suspension as described in our Cancellation & Refund policy.
5. Card payments (Proxivo Pay)
If you activate card payments, your customers can pay you by card in your eShop and in store. Card payments are processed by Stripe. To use them you open a Stripe account through Yoomelo Ltd and accept Stripe's Connected Account Agreement. Stripe verifies your identity and business; your ID and bank details go directly to Stripe and are not stored by Yoomelo Ltd. Fees. For each card payment you pay one price per card type, shown in Settings → Card payments before you activate. It includes Stripe's processing fee and Yoomelo Ltd's fee and is deducted before the money is paid out. Card payments also have a monthly fee, shown before activation and added to your subscription. Payouts. Money from each payment is held for 7 days (or 2 days, once that option is available on your account) and then sent to your bank account on the schedule you choose. Refunds and chargebacks. When you refund a card payment, your customer gets the full amount back. The card fees of that payment (Stripe's fee and Yoomelo Ltd's fee) are not returned and are taken from your card payments balance, together with the amount you received. A refund larger than your balance cannot be made until enough payments have come in. If a customer disputes a payment with their bank, the amount you received, its card fees and the bank's dispute fee are taken from your balance. You can send proof from Settings → Card payments; if the bank decides in your favour, everything returned to us is sent back to you. If your balance becomes negative, Stripe may debit your bank account to cover it, and you remain responsible for any amount owed. You are the seller to your customers and are responsible for your products, prices, VAT, receipts and customer service. We may suspend card payments if we suspect fraud, if disputes are excessive, or if these terms are breached.
6. Acceptable use
You agree not to misuse the service, including: attempting to gain unauthorised access, interfering with other users, uploading unlawful or harmful content, reselling the service without permission, or using it to send spam. We may suspend accounts that breach this section.
7. Your data
You retain ownership of the data you and your customers put into the platform. You grant us a limited licence to host and process that data solely to provide the service. We act as a data processor for your customers' personal data — see our Privacy Policy for details.
8. Intellectual property
The Proxivo.App platform, its software, design, and branding are owned by Yoomelo Ltd and protected by law. These terms do not transfer any ownership of our intellectual property to you.
9. Limitation of liability
The service is provided on an "as is" basis. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for loss of profits, revenue, or data. Our total liability in any 12-month period is limited to the fees you paid us during that period.
10. Termination
You may cancel at any time from your billing settings. We may suspend or terminate your account for breach of these terms or non-payment. On termination your data is retained and then deleted in line with our Cancellation & Refund policy.
11. Changes to these terms
We may update these terms from time to time. If we make material changes we will notify you by email or in the app. Continued use of the service after changes take effect means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the Republic of Cyprus, and any disputes are subject to the exclusive jurisdiction of the Cypriot courts.
Contact us
If you have any questions about this policy, please contact us at info@yoomelo.com.
Company details
- Yoomelo Ltd
- Registered address: Aikaterinis 5, 1022, Nicosia, Cyprus
- Company reg. no.: HE346949
- VAT no.: 10346949B
- Email: info@yoomelo.com
- Phone: +35770007029